Haya Pet manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the 'Services'). Haya Pet is Powered by Shopify, so we can provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy prevails regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and that you understand the collection, use, and disclosure of your data as described in this privacy policy.

Personal information that we collect or process

When we use the term "personal information," we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or that has been de-identified, so that you cannot be identified with it or it cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, delivery address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.
• Account details including your username, password, security questions, preferences, and settings.
• Transaction details including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.
• Communication with us including the information you include in your communication with us, such as when you send a customer support inquiry.
• Device data including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically via the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other external parties.

How we use your personal information

Depending on how you communicate with us or which of the Services you use, we may use personal information for the following purposes:

• Delivering, customizing, and improving Services. We use your personal information to provide you with the services, including to fulfill our agreement with you, to process your payments, to handle your orders, to remember your preferences and items of interest, to send you notifications regarding your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a personalized shopping experience for you, such as recommending products related to your purchases. This may involve using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, and to show you online advertisements for products or Services on the Services or other websites, among other things based on items you have previously purchased or added to your cart and other activities on the Services.
• Security and fraud prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activities, to protect public safety, and to secure our services. If you choose to use the services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Communicating with you. We use your personal information to provide customer support, to communicate with you, to deliver effective Services, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual lawsuits, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes that are subject to this privacy policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);
• Met business and marketing partners to provide marketing services and create advertising for you; We use Shopify, for example, to support personalized advertising with services from third parties based on your online activities with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activities with various merchants and websites. You can exercise your rights to opt out of this use here
• When you instruct us, request this, or otherwise give us permission to provide certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, to deliver and improve the Services for you. Additionally, we use certain enhanced Shopify features to help protect, grow, and improve our business, which contain data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about any rights you have, visit the Shopify privacy policy for customers . Depending on where you live, you may exercise certain rights regarding your personal information here Shopify privacy policy portal link.

Websites and links from external parties

The Services may contain links to websites or other online platforms that are operated by third parties. If you follow links to sites that are not affiliated with us or not managed by us, you should review their privacy and security policies and other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we are not actually aware that we "share" or "sell" personal information of individuals under 16 years old (as those terms are defined in applicable law).

Security and retention of your information

Be aware that no security measure is perfect or impenetrable and that we cannot guarantee "perfect security." Additionally, it is possible that information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right to access/knowledge. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt-out of the sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt-out of the "selling" or "sharing" of your personal information or to opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy law. You can exercise your rights to opt-out of this use here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this, depending on where you are, as a request to opt-out with the device and browser you are using to visit the website. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent by your web browser or device.
• Manage communication preferences. We may send you promotional emails, and you can choose to stop receiving them at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you have made.

You can exercise one of these rights where indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and any rights you have, including rights regarding data processed by Shopify, you can visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to prove that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the "Last updated on" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please call or email us at info@haya-pet.com or contact us at Wagnerlaan, 38, Naarden, 1411 JE, NL For the purposes of applicable data protection legislation, we are the data controller for your personal information.