returning

At Haya-pet, we want you to be completely satisfied with your purchase. If you are not, you can return your order or request a refund within the conditions below.

1. Return conditions

• Items can be returned within 100 days of receipt.

• Returns must be unused, in new condition, and in the original packaging.

• Items that do not meet these conditions are not eligible for a refund.

2. Return shipping costs

• If you change your mind and want to return your order within 100 days, the return shipping costs are at your own expense.

• When you receive a damaged or defective product, we will send a replacement product free of charge.

3. Damaged or defective items

• If you receive a damaged or defective product, please contact us within 100 days of receipt at info@Haya-pet.com.

• We will send you a replacement product free of charge.
  

4. Refunds

• As soon as your return is received and checked, the refund will be processed within a few business days.

• Refunds are always processed via the payment method you used for your order.

5. How do I request a return or refund?

Send an email to info@Haya-pet.com with your order number and reason for return. We will then send you the necessary instructions.

Note: Returns must always be sent back within 100 days of receipt.

For further questions, you can reach us at info@Haya-pet.com.